Operational Utility

Inpatient Module (The Core):

• Working Summaries: Automatically writes a 150-word synthesis of the patient's hospital stay, updated daily.
• Discharge Summary: Auto-drafts the hospital course, significantly reducing "discharge day" friction.
• LOS Prediction: Predicts "Barriers to Discharge" (e.g., waiting on SNF placement) to help case managers clear bottlenecks.

Ambulatory Module (The "Clinic" Engine):

• Lifetime Ambulatory Summary: Instead of just summarizing this visit, it looks back across years of data to create a "Patient Story" for the PCP. It tracks chronic disease progression and care gaps.
• Pre-Charting: Generates a "Pre-Visit Brief" so the doctor knows exactly what to focus on before entering the exam room.

"Pieces in Your Pocket" (Mobile):

• A handheld ambient tool (like a dictaphone) that allows doctors to record voice memos after rounds or clinic visits, which the AI converts into structured progress notes.

The "Trust" Profile

• HIPAA Compliant: Yes.
• The "Hallucination" Settlement:
  • Context: In late 2024, Pieces reached a settlement with the Texas Attorney General regarding past marketing claims about their "hallucination rates."
  • The Fix: Since then, they have doubled down on transparency. They now use "Pieces SafeRead," a patented adversarial AI system where "Critic Models" review every generated summary for errors before a human ever sees it.
  • Doxiverse Note: Despite the legal hurdle, they remain a trusted partner for massive systems like MetroHealth and Children’s Health, proving the tool's utility remains high.

Implementation & Integrations

• Integration Depth: Deep Epic & Cerner.
  • Unlike browser extensions, Pieces writes directly into the EHR. For example, the "Lifetime Summary" appears as a native widget inside the patient's chart, not a pop-up window.
• Uniquely, Pieces has a strong history in Social Determinants of Health (SDoH). It can scan notes to find non-clinical risks (e.g., "Patient lacks transportation") and trigger referrals to community agencies, a feature most clinical summarizers lack.

Pricing Model

• Structure: Enterprise License (System-Wide).
• Buyer: This is sold to CIOs and CMIOs, not individual doctors.
• Cost Estimate: Not available
• ROI:
  • Inpatient: Reducing Length of Stay (LOS) by speeding up discharge.
  • Outpatient: Increasing patient throughput (seeing 2 more patients/day) by eliminating pre-charting time.

The Doxiverse Assessment: Risks & Limitations

• The Strategic Upside: Unified Vendor. Most systems have to buy Pieces for the hospital and Navina for the clinic. Pieces allows you to use one contract for both, unifying the "Summary Style" across the continuum of care.
• The "User Experience" Friction: Because it is deeply embedded in the EHR, the interface is often less "consumer-grade" and flashy than startup tools like Abridge. It looks like part of Epic, which some doctors love (seamless) and others hate (clunky).
• Accuracy Verification: Given their history, you should require a "Pilot Phase" where your own CMIO audits a random sample of summaries to ensure the "SafeRead" system is catching errors as promised.

Ideal User Profile

• Perfect For: Large Integrated Health Systems (e.g., Academic Centers) that own both hospitals and clinics and want a single AI layer to connect them.

Disclaimer

AI tools evolve daily. The features, pricing, and compliance status listed above are based on publicly available information. Vendors may update capabilities without notice. Always verify information directly with the vendor before implementation.

Doxiverse provides operational software analysis, not medical advice. The decision to use a clinical tool rests solely with the licensed provider. We are not liable for clinical errors resulting from the use of these tools.