HealOS AI Receptionist
HealOS AI Receptionist replaces or augments a traditional front desk by answering incoming phone calls 24/7 using conversational AI. Instead of a "press 1 for scheduling" menu, the caller speaks naturally to an AI agent that can check calendar availability, book appointments directly, and answer practice-specific questions (e.g., parking, insurance accepted). If the caller's request is complex or clinical (triage), the system can transfer the call to a human staff member or take a detailed message.
| Feature | Invoice |
|---|---|
| Regulatory/Compliance | HIPAA compliance, SOC 2 |
| EHR integration | Chrome browser extension, Direct API for select partners |
| Best for | Solo practitioners, Independent private practices |
| Pricing | Starter (~$39–$49/mo), Pro (~$319/mo for 2,500 mins). Enterprise/Agency options available. |
Operational Utility
For the Front Desk / Administrator:
- Reduces Call Volume: Intercepts high-frequency, low-value calls (scheduling, cancellations, directions), preventing the "phone ringing off the hook" scenario.
- Eliminates "Voicemail Jail": Replaces the morning ritual of listening to and transcribing voicemail messages left overnight.
- Workflow Placement: Operates primarily pre-visit (booking/intake) and post-visit (follow-up questions).
For the Clinician / Practice Owner:
- Revenue Capture: Captures new patient leads that would otherwise hang up if placed on hold or sent to voicemail (after-hours or lunch break).
- Standardization: Ensures every caller receives the exact same script regarding insurance policies or pre-procedure instructions, reducing misinformation.
Implementation & Integrations
HealOS uses a pragmatic but distinct "tiered" approach to integration to support its claim of "150+ EHRs."
- Deployment: Cloud-based VOIP integration. You typically forward your main line to the AI number or port your number.
- Integration Methods:
- API (Gold Standard): Available for select partners (e.g., ModMed, Tebra, DrChrono). This allows real-time, bi-directional syncing of patient data and schedules.
- Chrome Extension (The Workaround): For the majority of the "150+" supported EHRs (e.g., Practice Fusion, generic web-based EHRs), the tool uses a browser extension to "read" the screen and "paste" data into fields.
- Database Connector: For legacy on-premise systems (e.g., ChiroTouch), they may offer a direct database connection, which requires a liability waiver.
Trust Audit (Compliance & Business Risk)
Security & Compliance
- HIPAA: The vendor states full HIPAA compliance and provides a Business Associate Agreement (BAA).
- Encryption: Claims end-to-end encryption for voice data and transcripts.
- Data Handling: Distinguishes itself from generic "AI receptionists" (like generic ChatGPT wrappers) by enforcing healthcare-specific guardrails to prevent non-compliant data storage.
Business & Scale Considerations
- Corporate Maturity: The company appears to have rebranded (formerly ScribeHealth.ai).
- Scale Risk: The infrastructure is optimized for high-volume SMB (Small and Midsize Business) usage. Large health systems requiring SOC 2 Type II attestation or single-tenant architecture may find the current public documentation insufficient for enterprise security reviews.
Doxiverse Insight
HealOS is a compelling solution for the overwhelmed private practice where missed calls directly equal lost revenue. If you are a solo dermatologist or a small dental group missing 20% of calls during lunch, this tool pays for itself in days.
Disclaimer
Doxiverse provides independent, informational content for healthcare professionals. Tool descriptions and insights reflect Doxiverse’s editorial analysis and professional opinion based on publicly available information at the time of publication. Content is not medical advice, does not constitute endorsement, and may change as products evolve. Users should independently verify all clinical, regulatory, security, and pricing details directly with vendors and relevant authorities.
