Hyro AI
Hyro is an enterprise-grade "digital scheduler" designed to stop patients from waiting on hold for 45 minutes just to book a visit. Unlike basic phone menus ("Press 1 for Appointments"), Hyro uses conversational AI to talk to patients naturally. It connects directly to your electronic health record (EHR) to read doctor availability in real-time, allowing patients to book, reschedule, or cancel appointments entirely by voice or text without ever speaking to a human staff member.
| Feature | Invoice |
|---|---|
| HIPAA Compliance | Yes |
| EHR integration | Yes |
| Mobile App | No |
Core Utility: Appointment & Scheduling
- The "Zero-Maintenance" Calendar: Most bots need you to manually upload doctor schedules. Hyro is smarter—it "reads" your existing website and EHR data. If Dr. Smith adds a clinic day on Tuesday, Hyro sees it and starts booking slots immediately.
- Complex Rescheduling: This is usually where bots fail, but Hyro excels here. It can handle requests like, "I can't make my Tuesday appointment; do you have anything later in the week after 4 PM?" It scans the calendar, offers options, and moves the appointment in the EHR automatically.
- Waitlist Automation: If a patient cancels a hot slot, Hyro can automatically text patients on the waitlist to fill that gap, ensuring your doctors stay fully utilized.
- No-Show Prevention: It doesn't just book; it confirms. It handles the reminder calls/texts and allows patients to cancel digitally rather than just "ghosting" you because they couldn't get through to the front desk.
The "Trust" Profile
- HIPAA Compliant: Yes.
- Certifications: SOC 2 Type II and ISO 27001.
Implementation & Integrations
- Tech Stack: Deep, two-way integration with several EMRs.
- The "Overlay" Strategy: Hyro can integrate with your current call center software (like Cisco or Avaya). It intercepts the call, tries to handle the scheduling, and only passes the call to your staff if the patient gets confused or asks for a human.
The Doxiverse Assesment
- The Upside: Scalability. Hyro answers every call instantly. It is the ultimate insurance policy against call center burnout.
- The Downside: Hyro relies on your digital schedule being accurate. If your doctors often block off time on paper but forget to put it in the computer, Hyro will double-book them. You must fix your internal operational discipline before turning this on.
- The "Robot" Factor: While the conversation is smooth, patients still know it's a machine. Some elderly patients may simply refuse to talk to it and hang up, so you always need a "Press 0 for Operator" escape hatch.
Ideal User Profile
- Perfect For: Health systems, hospitals, and large orthopedic/cardiology groups with 50+ providers.
Hyro additional modules:
- Prescription Management
Automates the "I need a refill" call. It collects the patient's pharmacy info and medication name, verifies it against the chart, and queues the request for the doctor to sign off. - Smart Call Routing (Triage)
Replaces the phone tree. Instead of "Press 4 for Radiology," the patient just says "I need an X-Ray," and Hyro routes them to the right desk. It saves roughly 30-60 seconds per call. - SMS "Deflection"
If a patient calls for something simple (like "What is your fax number?"), Hyro says: "I can text that to you right now." It sends the text and ends the call, keeping the voice line open for sick patients. - FAQ Answer Engine
Answers questions like "Where do I park?" or "Do you take Aetna?" by reading your website's FAQ page in real-time.
Disclaimer
AI tools evolve daily. The features, pricing, and compliance status listed above are based on publicly available information. Vendors may update capabilities without notice. Always verify information directly with the vendor before implementation.
Doxiverse provides operational software analysis, not medical advice. The decision to use a clinical tool rests solely with the licensed provider. We are not liable for clinical errors resulting from the use of these tools.
