Sully’s AI receptionist acts as the first line of contact for patients calling, texting, or chatting via a clinic's website. It uses natural language processing to understand patient requests, verifies insurance eligibility in real time, and reads the clinic’s scheduling rules to book, reschedule, or cancel appointments. The system directly updates the clinic's calendar and electronic health record (EHR) without requiring human intervention for standard requests.

HealOS AI Receptionist replaces or augments a traditional front desk by answering incoming phone calls 24/7 using conversational AI. Instead of a "press 1 for scheduling" menu, the caller speaks naturally to an AI agent that can check calendar availability, book appointments directly, and answer practice-specific questions (e.g., parking, insurance accepted). If the caller's request is complex or clinical (triage), the system can transfer the call to a human staff member or take a detailed message.